It seems as though Princess has no say or control over EZAir. See for yourself! I flew early to wait for the ship. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Princess representatives are available to answer this emergency en route line from. 4,411 posts. October 10, 2009. Tom AF-1 12.4k March 4, 2007 Cincinnati. By Go to flights then "Add / Modify Booking'". 3 hours and 2 very nice and helpful agents later they have changed our flights at no additional cost back to essentially what we booked last October. It definitely has not been ticketed and I will probably try one more time to contact them before I turn it over to our TA to resolve. Fees apply within 45 days. After 3 hours on the phone with AA finally got a flight a day early that was workable. This is a dedicated phone number, not the Princess contract number. I was on princess many years ago. If your flight is cancelled or you have a last minute emergency,how would you get through to them? Restricted. Luckily I check with the airline app for the latest flight time. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Crew Appreciation. Click here to reload the page in order to enable certain features. Powered by Invision Community. They will put you on hold while they call the EZ Air folks. OH-Go Reds #6 Since often posts are about problems with services I thought I would post about when it worked well. 1No charge penalty until 45 days prior to departure for Flexible fares only. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. Have a plan for another Delta flight that will work, or one on another carrier since the delay is presumably greater than four hours. Restricted fares become non refundable after 24 hours of booking no matter how far out you are booking. The numbers are also listed on your boarding pass. Call center hours 24 hours, 7 days. . PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest. They were of absolutely no help. So it appears to be resolved but not without considerable effort, time and refusal to be put off by the first four people we spoke to. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. No fee until 45 days prior to departure. To learn more, see your travel agent or call 0344 338 8663. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. You have to figure out who is responsible as this is so vague. I'm not sure whats up with Princess these days. Good job Delta! Get personalizedsuggestions based on when and where you sail. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Powered by Invision Community. Our En Route Desk provides 24/7 support to ensure your air travel is as worry-free as your cruise. Thanks for posting those numbers. Was not going to get to FLL to embark. tillys mom, May 5, 2019 in Princess Cruises. I want to change my return flight, but cant figure out how to do it online( I want to keep our flight to Southampton). Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. Ive tried it; thats why I was hoping someone had a direct number. I fly almost 100% Delta. Thanks for posting those numbers. Air charges are fully refundable until 45 days prior to departure. December 20, 2010. 3,000+ Club. Its called In Route Assistance. Arriving the day before takes a lot of the stress away and we don't need to worry about weather or equipment trouble diverting out flights. They will put you on hold while they call the EZ Air folks. Of course that's the regular Princess number and they won't let you speak with EZ Air. Click here to reload the page in order to enable certain features. It seriously shouldn't be this difficult. You can't use travel points to purchase your flights. This is a dedicated phone number, not the Princess contract number. So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. Future Cruise Credits (FCC) Travel Documents. no cash back). Gulf Breeze FL. 1-800-774-6237. Then search the flights and if you find the combination you are looking for,you will see the option to select it which in turn will cancel your originally chosen flights. trbarton, December 30, 2016 in Princess Cruises. I got on a chat with Princess and they said "There has been a schedule change but it's not reflected in our system. We are dealing with the same thing with a Delta flight on May 29. No fee until 45 days prior to departure. Air charges are non-refundable (e.g. And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! . We are onboard the Regal Princess and today visited Messina and Taormina on the island of Sicily, Italy while on our two week Mediterranean Cruise. Two of them were minor but the last had me leaving FLL about the same time the shipped docked. Travel Tips 13.5K subscribers We are onboard the Regal. On a recent cruise I booked Delta with ez-air and Delta made 4 flight changes in a 3 month period the last 51 days before departure. But Delta never told me, I found out myself after their latest ridiculous flight change. You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. I start by looking at the Delta website and decide what flight I want and then I call them and tell them that I can no longer make my cruise/connection/plans and tell them which flight I want to book. She said one minute then said it would fix itself eventually. Does anyone have a direct number for ezair? Announcing Our 2023 Cruisers' Choice Award Winners! #3. Then after pushing her further she said to call the main Princess number. visas and other legal documentation that may be required, application of the Passenger Services Act to the new itinerary, comparability of cost, flight connections, and travel time required (note, any refund due on the unused air ticket must be used to offset the cost of the new air ticket), where in the original itinerary this port is located. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. You may call us toll-free at 800-545-0008. They will put you on hold while they call the EZ Air folks. Lesson learned - you gotta really push back! Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. It has been like this for the last month now. Powered by Invision Community. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: Once you experience a cruise vacation with Princess, youll realize that there is no better way to explore legendary destinations around the world. Best time to dial 2pm. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Nice 1 stop get home before midnight flights. Business Incorporated: 4/7/1959. The fault is with the airline not informing others of there updated schedule. I have Air Canada booked through EzAir for August. Payment is due immediately upon time of air booking. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. I used to love EZAir but not anymore. Princess MedallionClass FAQ. From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Department you're calling Customer Service. Not EZAir but 6 months ago we booked 1pm flights out of Vancouver to fly home in May. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. Link for UPDATED EZ Air Information: https://youtu.be/shousJJ1HI8This video is all about Princess EZAir. You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm Took a very long call to Delta, but finally got rebooked on the route I had previously booked in November. The confirmation number that we were given doesn't work any more. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Average wait. I'm not sure whats up with Princess these days. I did not find out till I arrived for the red eye flight about 10:30pm,Calling the enroute delay desk number was routed to Australia. Here are 3 reasons not to book cruise line air. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. I have never been able to call them directly. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. You may call us toll-free at 800-545-0008. This is just what I needed. I clicked the modify option to see if it was ticketed. The Princess agent did some checking and said that they hadn't gotten the change and would send a notice when the fixed it. Option #2: Search by Phone Number . So I called Princess and got no help just a response to wait for an email. First off, "EZAir" fails to live up to that name in one gigantic way -- You cannot book a flight for your cabin and another linked cabin at the same time!!!! Restricted fares are non-refundable and must be paid in full at the time of booking. princess was no help the princess app still had the old flight on it.I called united and they got it changed for me. Air charges are non-refundable (e.g. Announcing Our 2023 Cruisers' Choice Award Winners! Does anyone have the phone number for EZ air should you need to contact them while your traveling in case you need their help? Changes are not permitted and will result in 100% cancellation fee. Luckily I check with the airline app for the latest flight time. Question - should I care that Princess hasnt notify me? Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Two weeks ago I had a flight on AA changed 48hrs before the flight. Thanks for posting those numbers. By It could be the airline not informing Princess. They are both correct. If there aren't options on Delta then I call Princess because they may have to book with a different airline instead. But when I clicked the view eticket button it had an eticket error. Do I have to change both? On occasion they have made drastic changes such as this against one of my reservationsbut I guess I've been lucky and I've always been able to make adjustments through their medallion support line. trbarton, January 21, 2019 in Princess Cruises. Powered by Invision Community. Should I be buying my own air at this point? Click here to reload the page in order to enable certain features. I would love some advice and for someone to tell me this will all be ok!! Gosh! Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. If youre ticketed and paid, this is all on the operating airline. Powered by Invision Community. Princess has no control over seat assignments, and any changes are at the discretion of the airline. Contact Us - Princess Cruises Contact Us Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? We had a delightful day shopping and eating.Comment below and let us know your thoughts.===NEW INFO=== Address for USPS mail: PO Box 50474, Provo, UT 84605 Merchandise: https://lets-go-travel-tips.creator-spring.com/ Allison Travel Agent Email: a.larson@dreamvacations.com YouTube Channel Email: letsgotraveltips@gmail.com Website: https://www.letsgotraveltips.com Facebook Private Group: https://www.facebook.com/groups/letsgotraveltips Facebook Public Page: https://www.facebook.com/letsgotraveltips Follow us on InstaGram: https://www.instagram.com/letsgotraveltipsUse this link to check if you are subscribed www.youtube.com/letsgotraveltips?sub_confirmation=1#princesscruises #princess #athens #mykonos #greece #cruisenews #masks #vaccines #rubyprincess #regalprincess #caribbeanprincess #letsgotraveltips #letsgo! Call-back available YES. You should always check with the airline directly for any changes. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. Outside of the United States and Canada you may reach us at 661-284-4410. Sometimes we'll book two days before if there's a chance of experiencing jet lag. I check other private website for air flights and they are the same as Princess schedule. They were able to make it work. Their price is lower than the airlines,that's why I am asking. By 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. Princess EZair - Flights for Your Cruise - Princess Cruises The Easy Way to Book Flights for Your Cruise Enjoy customized suggestions based on when and where you sail, low prices with flexible fares and the reassurance that we'll get you to the ship. Announcing Our 2023 Cruisers' Choice Award Winners! Flexible fares can be canceled up to 45 days before flight or cruise whichever is sooner, as sometimes you are flying to your destinations days before the cruise departs. Princess EZair (For North America Only) On select voyages Princess EZair will be the only way to book cruiseline air. It took EzAir a couple of days to say there was a itinerary change. Plus, you'll find a host of other exciting benefits: Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. We had our flights booked to a time that was not allowable for the cruiselines and my travel agent was very instrumental in getting the flights fixed for the original price we booked. I suspect that a lot of what @CineGraphicsays could very well be the case. It also offers Late Arrival Protection something not offered by other major air booking websites. Allowed. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. You can do it online. Restricted fares are non-refundable and must be paid in full at the time of booking. Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. After 3 hours on the phone with AA finally got a flight a day early that was workable. What's interesting is that during this time you're not able to modify the flights yourself even when you are outside the 45 day window. EZAir eventually rebooked me(first I had 4 hours waiting on hold with Delta )onflight to Bermuda to catch the ship, was given option get to Bermuda 2 days early and pay for hotel myself since I did not have travel insurance or fly laterto catch ship day it is to arrive Bermuda to save on hotel. They are both correct. Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. 19952023, The Independent Traveler, Inc. Lobstermobster, April 22, 2022 in Princess Cruises. The ticketing request button was gone so I thought it had been ticketed. Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. Go into your booking. In our case, Princess hasnt updated there flight schedule with the airline schedule. Until they straighten out their internal messes I'm not going to book anything more through them. Click here to reload the page in order to enable certain features. Well my thanks to my wife absolutely refusing to be shuffled aside by Princess and assertively insisting in speaking with someone who could address the situation finally got through to someone in their actual air booking department. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. We will now be paying for a flight we will not be. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. Not that unusual especially now. I need answers - we leave in 9 days!!! She's been embattled as they all have over the past couple of years and still heavily discounts so I try not to add more to her plate unless absolutely necessary. Until - suddenly - the original flight route was back. We booked EZair as we got in on the free gratuities and free air deal. 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. Your flights will be updated soon." We used Princess for air reservations on our recent Baltic cruise and vowed to never make that mistake again (mostly bc we couldn't check in early / use upgrades on intl flight and had barely enough time for a connection) but the price was probably better than what we might have otherwise found. Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. My guess is that Delta changed the times and thats what you were seeing before the ezair department even had a chance to change flights for you. This definitely sounds like it could all be attributable to Delta scheduling. Does anyone know the number for EZ Air that you call if you have any problems? My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Announcing Our 2023 Cruisers' Choice Award Winners! Cancellations will incur a 100% cancellation fee.. Air payment is due on the date of the final cruise payment not at the time of air booking. I recently used EZair for a Alaska cruise and land tour. Phone number to dial 800-774-6237. They were of absolutely no help. Posted October 6, 2018. In our case, Princess hasnt updated there flight schedule with the airline schedule. Because one way of the flight was changed, they ended up canceling both of them before my TA got new flights rebooked. I would rather be the one in control of my flights. I do not believe you can contact Princess EZAir directly. Im not one to wait around so I used the confirmation number to look up our flights on Delta. Outside of the United States and Canada you may reach us at 661-284-4410.. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Common Questions and Topics. Anyone else been through this - what should I expect that Princess will do? Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. It's called In Route Assistance.. It has been like this for the last month now. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. This special number is operational only in the United States and Canada. And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. Something happened to me . Payment is due immediately upon time of air booking. no cash back). Thank you very much. This special number is operational only in the United States and Canada. If you have a lot of Air Miles, Aeroplan, Expedia Rewards or other travel points, you may want to use them to book your flights. Flights That Fit Your Cruise Get personalized suggestions based on when and where you sail. Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. Im glad that this ended up working out for you! Princess Cruises - eZAir Holland America Line - Flight Ease Cunard Line - CompleteAir Designed for the modern traveler, these flight programs provide cruisers access to real time airfares with your choice of airlines and flights any time from 330 days up to 4 days prior to sailing. I believe if you booked your cruise in US dollars, the EZAir fares will also be priced in US dollars. So after reading your post, I decided to go for it and got on chat with Delta. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. You will also lose any seat selections you originally made in both directions, even if the flight to Southampton is the same. An airline credit memo will be recorded minus applicable fees. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Posted July 10, 2013. If your flight is cancelled or you. Click here to reload the page in order to enable certain features. 1k. #1. Our flights for our May cruise changed on the United website in February. I just discovered this isnt Princess fault. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. Air payment is due on the date of the final cruise payment not at the time of air booking. Air Canada has changed one of the flight times 3 times. That being saidI wish there was a better way to get hold of the EZAir people. It's called In Route Assistance. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). Its so expensive now. If you leave next Monday then your flight should be ticketed. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. Does anyone have the phone number for EZ air, should you need to contact them while your traveling in case you need their help. And I really wanted to get to Guernsey.). And sure enough the times have changed and we are now scheduled to arrive 3 hours after the ship leaves!!!
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