Please visit our Returns page to process your return. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. Take up to 60% off shoes, handbags, clothing, and more styles + free shipping when you apply this Thredup coupon code. Reach out to us at nationltd@thredup.com. NATION LTD is partnering with thredUP to allow customers to turn their gently used clothes intoNATION LTD shopping credit. If the estimated delivery time frame for your package has passed, please contact oakandfort@thredUP.com with your order number, and well be happy to track your package. It takes approximately 1-2 business days to process your order. Enjoy this Thredup coupon for 60% off during this limited time Thanksgiving event. While these boxes are non-refundable, if you're okay with taking the gamble, you could come across brand new items with the tags still on for a fraction of the full price. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. The 14-day timeframe starts when an item is delivered, not the order as a whole. There's no limit on the number of packages you can send, and packages can weigh up to 70 lbs. Visit our Trade In page to print out a digital label for use on an applicable box, envelope, or bag. Returns must be sent back within 14 days of delivery. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Get a D&B Hoovers Free Trial. With aPacSun Clean Out Kit, youll also earn an extra 10% bonus on your payout! Funds converted to gift card without my knowledge. New customers may be eligible to receive a coupon code for for free shipping, as well as a discount of up to 50% off! Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. IG @thredup. Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc.). Our inventory is constantly changing because we receive items from our customers closets. Once your order has been shipped, you will receive an email with tracking information. The 14-day timeframe starts when an item is delivered, not the order as a whole. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Yes. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Terrible customer service I had to send emails to get refund sent back to my card and the first email string finally got answered but they didn't fix it. Note that thredUP cannot be responsible for orders going through Customs, and Customs can take an indefinite period of time to process . Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Multiple items may be sent in one package, as long as the return slips are included. Have additional questions? By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. If you're a new customer, you can use this Thredup promo code and save up to 50% off plus receive free shipping! NEVER AGAIN :(. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Reach out to us at athleta@thredup.com. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Please reach out to oakandfort@thredUP.com with your order number. We only accept online returns for Vera Bradley Forever Favorites. After it is received, it will take up to four weeks to process. The 14-day timeframe starts when an item is delivered, not the order as a whole. In these cases, we recommend establishing a mail forwarding address. (See attached photo) You will receive notifications when we receive your bag, when your items are processed, and when you receive Vera Bradley credit. Thanks for all help, Oh, and I wont be refunded for shipping, that will be deducted, so its cost me around $15 to try on some shoes, one defective pair. Funny how I can receive an email asking for my feedback on how a customer service rep assisted me when I never received any contact from anyone to address my issues. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Please reach out to verabradley@thredUP.com. Is Clean Out available to customers outside of the US? Once your kit is processed, youll receive Athleta credits for listed items within 7-14 days. See a list of ineligible brands here. In these cases, we recommend establishing a mail forwarding address. If you would like items that dont get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. Our Customer Service team would be happy to assist you. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. Complete. Multiple items may be sent in one package, as long as the return slips are included. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. We hope to expand to other states and countries in the future! I can see that boots from your bag Give your friends $10 to spend on their first order at Thredup when you refer them, and you'll receive $10 off your next order too! Our Customer Service team would be happy to assist you. I recently moved places and I remembered to change my address in the Thredup website before placing my most recent order. Seeing as that's not what they do, never shopping with them again hurts them more than me. Something else is wrong with my order. Tue, May 31, 1:18 PM To learn more about our refund options please check out this FAQ. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourNATION LTD account. Once shipped, you should receive it in 3-8 business days. Thredup Selling Reviews. It takes approximately 1-2 business days to process your order. Items matched an overstocked category. to me thredUP reviews first appeared on Complaints Board on Aug 29, 2012. thredUP is a legitimate platform, however, their customer support seems to be rather inefficient. This experience makes me distrust Thred up with what they do with your clothes. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Reach out to us at madewellforever@thredup.com. If the estimated delivery time frame for your package has passed, please contact pacsun@thredup.com with your order number, and well be happy to track your package. It was never delivered nor did a FedEx truck come to the house.. We have cameras. Yes. thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded. Reach out to us at pop-support@thredup.com. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of thredUP, thredUP earns 91% level of Trustworthiness. Desired outcome: However ComplaintsBoard has detected that: I second your complaint, I would like to talk with a customer service Umm..You must work for them. 20 active Thredup promo codes and coupons. All of the products sold through thredUP have been sent to the San Francisco-based company by users just like us. Once you've set up your US or UK shipping address and clicked through a cash-back website, you're ready to make your ThredUP purchase. polarnopyretusa.com. There is no time period in which you have to spend your Madewell credit as they have no expiration date. All orders are subject to a $5.99 fee per shipment from each shipping location. Have limited signs of wear, including pilling, fading and shrinkage. Want a bag or a pair of shoes to match your new thrifted outfit? Once processed, it may take your bank up to 7 business days to credit the refund to your account. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Discount not valid on Madewell Forever styles or third-party branded merchandise. You will get notifications when we receive your bag, when your items are processed, and when you receive your Madewell e-Gift Card. I cant find my size or a color for a specific item. I have used ThredUp for several years and had good experiences when they first got up and running. Unfortunately Madewell Forever gift cards are not available at this time. This is the third time I've had this happen too.They just ignore your emails too easily. Youll receive an email confirmation once your kit is activated. So angry that I am being treated this way, after being a long-time seller and shopper with thredup. From here, you can save your current shipping address to make any adjustments for future orders. I feel they grew too large to handle the amount of clothes coming in and their customer service definitely got worse. all you can do is to choose from a menu of questions and click on pre-typed answers. You have one year to claim earnings before they are automatically turned into a thredUP gift card. Get Promo Code HIHI 30% OFF 15 uses today Thredup promo code: Up to 50%. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPO.P account. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. We only accept online returns for OAK Renew items at this time. Vera Bradley Forever Favorites items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Once processed, it may take your bank up to 7 business days to credit the refund to your account.
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